Technical Support
We're here to help you every step of the way. Whether you're experiencing technical difficulties or have questions about your assessment, our dedicated support team is ready to assist.
Contact Us
Common Issues & Solutions
I didn't receive my assessment access link
Please check your spam/junk folder first. If you still can't find it, contact us with your order number and we'll resend the link within 1 business hour.
My assessment link has expired
Assessment links are valid for 30 days. If your link has expired, please contact us and we will issue a new one at no additional charge.
The assessment page won't load or keeps crashing
We recommend using the latest version of Google Chrome, Firefox, or Microsoft Edge. Please disable any ad-blockers or VPN services and try again. If the problem persists, email us a screenshot of the error.
I need to change participant information after ordering
Please contact us as soon as possible with your order number and the updated participant details. Changes can be made before the assessment link is accessed.
I have questions about my report
We strongly recommend adding an Expert Debriefing session for a professional interpretation of your results. Alternatively, feel free to email us your specific questions.
Response Time
We aim to respond to all inquiries within 4 business hours. For urgent matters, please call us directly. Our team includes certified assessment professionals who can provide expert guidance.